সার্ভিসেস
অভিজ্ঞতা
Online Sales and Data entry specialis
Updated company’s data base with new customer information and manage data
retrieval of current customers, accurately and in a timely fashion.
Ran credit checks, disclosed credit results and obtained credit card/checking
account information which increased the efficiency of data retrieval times.
Successfully established orders and scheduling for new prospects, with increased
efficiency in a busy fast-paced environment.
Listened to the customer and analyzed the problem to offer a prompt resolution to
ensure loyalty and business
Worked within a strong team to exceed all customer service expectations, proven by
an increase in over 30% of customer service ratings
Solved a range of customer queries by providing timely and effective outcomes,
resulting in first call resolution of issues.
IT department head
Planning and executing corporate IT strategy
Managing computer systems, networks, and security
Managing hardware and software deployments
Protecting sensitive information and system-crucial data
Managing applications and their security
Assessing IT risks
Managing disaster recovery
Calculating the costs of IT systems and potential security risks
Developing IT security policies that cover data access, devices, incident response,
and other issues
Senior virtual assistance & Customer service representative
Deliver high-quality customer service via email support platform ensuring top level
service to continue corporate growth.
Update company’s data base with new customer information and manage data
retrieval of current customers, accurately and in a timely fashion.
Utilize problem solving skills to resolve customer issues and enhancing service
levels.
Express compassion and empathy while developing strategic solutions for solving
problems and addressing unsatisfactory customer experiences.
Develop procedures to increase the efficiency of numerous areas including filing and
organizing records to increase our ability to efficiently retain/recover documents,
reports and records.
Maintain a detailed delivery calendar to coordinate schedules and appointments.
Assistant graphics designer
Managing client proposals from typesetting through to design, print and production
Working with clients, briefing and advising them with regard to design style, format,
print production and timescales
Developing concepts, graphics and layouts for product illustrations, company logos
and websites
Preparing rough drafts of material based on an agreed brief
Reviewing final layouts and suggesting improvements if required
